Stakeholders In The Tourism Industry

Stakeholders In The Tourism Industry It always cross mind of stakeholders in the tourism industry of why people buy package trips to be on holiday or business trip they take, why visitors choose one particular destination instead of another. For the stakeholders, it is a challenge to learn and understand pre-requisite factors visitors take into consideration in choosing a destination. Holloway (1998) said that relatively little is known about tourist motivation and although numerous statistics are gathered which reveal a great deal about who goes where, the reasons for these choices are little understood. These literature reviews highlights the different theories of stakeholders and the use of Network Analysis (NA) to study the link between different destination stakeholders. Stakeholder theory is a management theory which argues that the interests of all stakeholders are of intrinsic value (Donaldson and Preston, 1995).Literatures also enlightens the different theories of motivation combine with the different authors motivational factors to explain why people travel. The pull and push motivation factors are the theories that are the most acceptable (Yoon Uysal 2005; you et al., 2000). The concept behind this theory is that people travel because they are pushed and pulled to travel by certain forces (Uysal Jurowski,1994). Uysal Jurowski, 1994 stated the push factor are socio-psychological needs related to intrinsic motivators while pull factors relates to the attractiveness and specific features of the destinations. ). LINK BETWEEN STAKEHOLDERS AND NETWORK A tourism destination may be considered as a cluster of interrelated stakeholders embedded in a social network (Scott at al., 2008a).Such a network of stakeholders interacts, jointly meeting visitor needs and producing the experience that the travellers consume. A stakeholder is any group or individual who can affect or is affected by the achievement of the organizations objectives according to Freeman, (1984, p.46). Palmer, 1996; Tyler and Dinan 2001; Pforr, 2002; developed networks as an important conduit for managing public-private relationships and understanding structures of tourism governance. Interaction of stakeholders is multifaceted. Governance is a concept used to direct the stakeholders. It refers to relationships between multiple stakeholders and how they interact with one another. It involves how stakeholders determine implement and evaluate the rules for their interaction (Beritelli et al., 2007). The Network Analysis is an applicable method used to study the link between tourism destination stakeholders while differentiating between the public and private sector. An individual firms performance depends on the behavior of others that it is directly and indirectly connected to according to Freeman (1984). The NA studies the links between tourism destination stakeholders, while distinguishing between private and public sectors.NA show in preferential order with which stakeholder they want to be in touch first. TOURISM MOTIVATION The question that is still asks by many authors and stakeholders are the factors that encourage tourism to travel, that is, motivation. Motivation refers to hat directs the behavior of the individual towards goals. It is defined as the psychological process that gives behavior purpose and direction( Kreithner,1995). According to S.P.Robbins (1997), motivation is the process by which activities are started directed and sustained to fulfill both physical and psychological needs. Whenever an individual try to satisfy a need it is classified as motivation, need is an objective interest. Robbins (1997) explained the motivation process as follows. C:UsersNathaliePictures3-8cb9d53c1c.jpg (Source: S.P. Robbins (1997), Organization Behavior: Concepts, Controversies, Applications, 7th Ed. The diagram demonstrates the willingness for individual to employ high levels of effort to reach organizational goals in order to satisfy some individual needs or self- individual needs. As shown above, unsatisfied need always lead an individual to be anxious. This state of mind is converted into tension making an individual to wish something. These wishes or drives provoke a search behavior. As from the search behavior, individual discover wants that if satisfied will lead to a reduction in tension. So, when an individual is on pressure, they alleviate this stress by making effort. The greater the stress the higher will be the effort made. This effort leads towards achieving goals set, leading to satisfaction of needs. According to the understanding of Luthan (1995), this process lies in the meaning of and relationship between needs, drives and incentives. The following section deal with the different factors stating why visitors want to visit a destination and why they choose one particular destination instead of another. To better understand the, the concepts of push and pull factors are developed. THE PUSH FACTOR A TRAVEL MOTIVATOR Travel motivations is one of the useful approaches in understanding travel needs and tourists behaviours (Crompton, 1979; Yoon Uysal, 2005).After the study done by Jang and Wu(2006), they stated that there are significant differences among travellers from different countries in terms of the level of importance attached to the push and pull factors. Starting with the push factor,it described how people are pushed to make a travel decision by internal forces (example,to have holiday, to rest or relaxà ¢Ã¢â€š ¬Ã‚ ¦) according to Uysal Hagan. Push factors are socio-psychological needs, which are related to intrinsic motivators. The Maslows (1943) hierarchy of needs is the most influential model used and its application to tourism research. All human needs can be arranged in a hierarchy of five categories according to Maslow (1970) as shown in the figure below. C:UsersNathaliePictures450px-Maslows_Hierarchy_of_Needs_svg.png According to Maslow, the human need follow these steps in an ascending manner. The most basic need is the physiological one which satisfied the basic needs of individual. Once the basic need is fulfilled, human upgrade their needs and look forward for the next level to be satisfied. However, there are cases where individuals want to satisfy a higher level though the lower level is not accomplished. Pearce (1982) suggests that travel motivation has the properties of an approach-avoidance paradigm. He developed the Travel Career Ladder (TCL) in accordance with the Maslows hierarchy of needs as a conceptual framework. The aim of the TCL is to show how peoples needs change as experience increase. Pearce classified the TCL into five steps starting with the lowest; Relaxation Stimulation Relationship Self-esteem and development Fulfillment TLC proposes that people progress upwards through motivational levels with accumulated travel experiences (Lee and Pearce, 2002). The TLC demonstrates how individual start their travel career at a low level, that is, Relaxation. As individuals become more experienced travelers, they advance for higher goals until they reach high level of fulfillment. E:070360103001.png It is recognized that the push factors contribute in the study of tourism behavior and understand a wide variety of needs that can be influential motivator to tourist behavior. Cohen (1972, 1979a, 1979b) contended that what tourists want is not merely to satisfy their psychological needs but authenticity of the destination. So, the other factor which could motivate people to travel must be taken into consideration. The following section will focus on the external motivator. THE PULL FACTOR The pull factor focus on another aspect of tourism behavior. Pull factors are external and related to the attractiveness and specific features of the destination (Uysal Jurowski, 1994). They are the general features of tourism regions that people recognize as touristically agreeable and attractive, such as culture, traditions and heritage, nature, amusement among others (Peters, 1969).After the study on travel motivators of Yuan Mc Donald, Jang Wu (2006), Mohammad Mat Som (2010), Jang Wu (2006) asserted that common pull factors found in most studies were natural and historical environments, safety, cost, ease of access, and facilities. A destinations attractiveness pulled individuals in their travel decision. Dann (1981) asserted that it is comprehensible that researchers focus attention on the pull factors of tourist behavior, since they symbolize the specific attractions of the destination, which tempt once the decision has been made. Dann(1981) also claimed that the pull factors of the resort such as sunshine, relaxed tempo and friendly natives , both respond to and strengthen push factor motivation. DIRECT RELATIONSHIP BETWEEN TH E PUSH AND PULL FACTOR Peoples motivation to travel has been discussed on a multidisciplinary basis since the aftermath of the Second WorldWar, when mass tourism began to thrive. It is not only a matter of explaining, from a psychological perspective, why some people travel and others do not (Crompton, 1979; Dann, 1977; Plog, 1974). Plogs (1974) With travel personality, P. L. Pearces With (1988) travel career ladder (TCL),and Cohens With (1972) concept of strangeness-familiarity, try to show the possible factors that drives people to travel. Plog use the travel personality to model to study why do some people do no travel. He based himself on psychological impetus. Push-Pull framework a motivational paradigm Moreover, Plog (2001) use the Travel Personality model to study why some people do not travel. Plog (1974) concluded that nontravelers are indeed nonadventuresome and proposed the notion of travel personality in this sense; dependable, near dependable, mid-centric, near venturer, and venturer types. In his model, emphasis is laid on psychological impetus. Cohen (1972, 1979a, 1979b, 1984), from a sociological perspective, set his model in a broader social context, arguing that tourism is essentially a social phenomenon. Tourists therefore should be analyzed by underscoring their relationships with both business establishments such as tour operators and the destination (Cohen, 1972). Highlighting social relationships in the tourism system remains the most remarkable distinction of Cohens (1972) model, which is represented by the concept of strangeness-familiarity. This concept is constructed by breaking down Boorstins (1964) holistic image of the tourist into more specific and empirically identifiable types,namely, the organized mass tourist, individual mass tourist, explorer, and 122 Yong Chen, Barry Mak, and Bob McKercher drifter (Cohen, 1972). As Plog, Pearce and Cohen focus in the same field of study, they all use their model to represents an integrated motivation framework. The aim behind is to show the possible linkages among the three models. Diagrams + Explanations (It is taken for granted in this framework that the destination represents the pull factors of tourist motivation, whereas characteristics of individual tourists represent the push factors (Crompton, 1979). However, at a destination such as in a city with a complex of economic, cultural, and historical attractions and heritages, tourist behavior may demonstrate a pattern other than those indicated by, for example, the distance decaying effect from the origin to the destination.)

Introduction to Nanotechnology

1. 0INTRODUCTION The objective of this study is to research and discover the development, characterization, and function of nanotechnologies in the globe in the present and future. In this study, we will defined the basis of nanotechnologies in wide spectrum such as the advantages, disadvantages, background, history, future investigation, society, ethic, environment and many more. Furthermore, our group would also like to emphasize on the significant cause and effect of nanotechnologies toward the advancement of human civilization in the recent time and toward the future.In addition, create awareness and wide perspective view toward engaging main issues such as moral ethical in our society. 2. 0BACKGROUND Nanotechnologies have been use in wide field medical, astronomy, environment, industrial and many more. From the way we communicate, to the methods used to diagnose and treat our illnesses, to the speed with which our computers process data, this new technology promises to enhance o ur lives in almost limitless ways. Therefore we would like to discuss some of the main issue and further permeate in the breakthrough of nanotechnology. What is a nanotechnology? In the scale of Nano in the prefix of nomenclature is extremely small, which you cannot see through your naked eyes. Microscope will be needed in order to observe object more clearly. Nanotechnology currently is being used to improve existing products and processes, for an example, by strengthening the material used in golf clubs and bicycle frames, creating stain and water repellant clothing and producing wear-resistant paints and coatings. One developing area in nanotechnology is that of self-assembly, whereby materials will be able to grow themselves.One of my theories that I would like to discuss is about the space innovation. Such innovations will not only increase productivity, but also will create new materials in a process known as â€Å"dynamic self-assembly. † The universe is so big that it blows up our mind to try to image how big it is. Human can somehow find a way to explore the universe by the advancement of nanotechnologies. For an example to shoot a robot to a star then it will eventually manufacturing itself and produce much bigger colonies. After a rapid production in certain stages complete civilization.They will often shoot more of them self to other star and repeating process again and again. In the longer term, however, nanotechnology is likely to result in completely revolutionary toward the society. Promising uses of nano scale particles may include the cleanup of heavily polluted sites, which we will have to consider as well. Nanotechnology is more effective diagnosis and treatment of cancer and other diseases, lighting that is twice as energy efficient as what is currently available, cleaner manufacturing techniques and much smaller and more powerful computers.Research indicates that nanotechnology even may help create an alternative fuel to power our automobiles. In the sum of all our research and study I would appropriately consider nanotechnologies of in fact the greatest tool toward humanity next stages of revolution. †¢What is the history of nanotechnology? The term â€Å"nanotechnology† was coined in 1974 by Norio Taniguchi (1912-1999) at the University of Tokyo. It includes a number of technologies that deal with the miniaturization of existing technology down to the scale of a nanometer (one-billionth of a meter) in size, about the size of molecules and atoms.Potential effects of nanotechnology include microcomputers capable of storing trillion of bytes of information in the size of a sugar cube; portable fluids containing nanobots that are programmed to destroy cancer cells; and airborne nanobots that are programmed to rebuild the thinning ozone layer and many more. Scientist today have claimed that nanotechnology was in fact humanity greatest advantages as well as humanity greatest treat if without appropria te and further observe in its major consequences in life and either we will be consume by our own failure toward the disaster that it can cause to us. Facts about nanotechnologies? As we all know our body consist billion of cell and it is systematically and orderly organized that congregate it specific function. Inside our cell it comprises of billion of atom which consists of major element such as carbon, oxygen and hydrogen that appropriately linked together will itself and form specific function and feature. The advancement of nanotechnologies can systematically combine fuse billion compound, atom and element to distinctively form a new cell which about our concern is against the law of nature and moral ethic.This is due to the fact that we can create a life into the world is forbidden and prohibited in many societies around the world. In some fact I would like to discuss, about the discovery about science. Scientist today has claim that we no longer live in one universe but mill ions of verse which coexist in the ocean of verses and there’s may be have some planetary civilization that we wouldn’t might known.There are many extraordinary and fascinating fact about science including bend through light forming an invisible matter; dimensional world that coexist; in certain fact which claimed that the world we’re living is like a matrix which we are just like a hologram that wouldn’t exist at all and in fact there are mysterious forces keep pulling us for what we believing; small teleport machine which can teleport in atom size particle and maybe a human in few decade to come. There is many potential and credibility toward the advancement of nanotechnologies development.In some fact that I would like to consider is about human enhancement. Nanotechnologies in human enhancement have use to improve human ability such as physical and mental. In some fact that this method have been use in some development country toward the future born g eneration to trigger the potential of human ability which exited beyond try fold. We will further penetrate and discuss more deeply toward this issue in my relevant discussion. Would human enhancement technologies hinder moral development?Many believe that â€Å"soul-making† is impossible without struggle (Hick, 1966), and achievements ring hollow without sacrifice or effort (President’s Council on Bioethics, 2003); so if technology makes life and competitions easier, then we may lose opportunities to feed and grow our moral character. Nanotechnology was in fact use toward some method to enhance human ability. Nowadays humanity can create powerful drug which enhance human performance. We can discover in the sport area which drug have been used such as steroid to increase athletic performance.Beyond the future we might been able to create indeed more powerful drug which provide human massive of strength. Beyond the future, we might be able to prolog our life for 10 year , 100years or maybe 1000 years. As we know that brain is the primary source which control our aging as certain hormone are secreted. The method behind this is nanotechnology is so small that it can flow through our vein and it can be transfer to the human brain to alter our brain chemical processes which control our aging. †¢What is the futurist predict about the future in nanotechnologies?In the future, as technology becomes more integrated with our bodies, we can expect neural implants of the kind we mentioned above that effectively puts computer chips into our brains or allows devices to be plugged directly into our heads, giving us always on access to information as well as unprecedented information processing powers. New and future virtual reality programs are able to much better simulate activities, for instance, to train law enforcement officers and soldiers in dangerous situations so that they can respond better to similar events in the real world.The advancement of nan otechnologies have enhance human beyond it limitation. One of the main concerns causes the earth to be populated. Also in one of the possibilities is the exploitation and abuse toward this technology. People such as a villain, criminal and hacker will approximately use this for the purpose such as to manipulate people. Other than that what I want to discuses is one of the greatest treat toward the society.One of the biggest concerns toward our society is to have greater awareness about this matter or else humanity which living peacefully today can be destroyed by our own creation. 3. 0CONCLUSION As is the case with most emerging areas of risk, nanotechnology challenges us with many unknowns. These challenges are further complicated by the fact that few risk related prediction have been made scientifically confirmed. If they are not currently exploring its potential, they are likely to do so in the very near future.Because insurers play such a critical part in enabling new and benefi cial technologies, it is crucial in development in many sectors such as manufacturers, the government, scientists and regulatory agencies to identify and quantify nanotechnology's risks. Public response to this new technology, as well as the politician, elitist, and scientist response will afford upon how much accurate information is available. Therefore we as a responsible person must unite and aware toward this greatest issue which effect globally, in order to construct better future for generation to come.

Tqm Syllabus

DEPARTMENT OF BUSINESS MANAGEMENT ST JOSEPH’S PG COLLEGE UNIT PLANNER NAME OF THE LECTURER: K. Srivani CLASS: MBA II YEAR I SEMESTER SUBJECT: TOTAL QUALITY MANAGEMENT UNIT I:TQM HISTORY & EVOLUTION TOPIC |CONTENT |BOOK CHAPTER & PAGE NUMBERS |NO OF HOURS |TEACHING METHODOLOGIES/AIDS | |Connotations of Quality|Definitions |Total Quality Management: Dale Besterfield –Pages |2 |Lecture Method; Brainstorming/Quiz | | |Awareness |13-20 | |Teaching Aid –PPT-Intro | | |Quality Framework | | | | | |Quality Equation Q=P/E | | | | |Dimensions of Quality |Product-Garvin’s Nine Dimensions Features; Conformance |Total Quality Management: Dale Besterfield –Pages |1 |Lecture /Discussion –PPt | | |etc. |21-27 | | | | |Services: The P-C-P Model | | | | | |Peripheral-Core-Pivotal Characteristics Model. |TQM in the Service Sector: R P Mohanty Pages 59-60 | | | | | |and 82-84 | | |The Concept of TQM and |Brief History |Total Quality Management: Dale Besterfiel d –Pages |1 |Lecture /Discussion –PPt | |Evolution of TQM |Old and New Cultures |15-17 and 21-22 | | | | |The Story of Gurus from Shehwart,- Deming to Ishikawa | | | | | |Modern Systems/Six sigma | | | | | |TQM Fundamentals | | | | |Inspection, SQC, QA & |The inspection Era |Total Quality Management: Dale Besterfield –Pages 21|2 |Lecture /Discussion –PPt | |TQM Conventional QM |The Statistical QC –Techniques |expanded to 2nd and 3rd chapters –summary; | |Cases and Examples with citations of TQM | |/TQM |Reactive Approach |General Quality references, Industry Practices | |exemplary Organisations | | |Prevention of Defects | | | | | |Proactive Approach | | | | | |Quality Assurance & TQM | | | | | |QM and TQM | | | | |Customer Supplier focus|Customer Definition |Total Quality Management: Dale Besterfield –expanded|2 |Lecture /Discussion –PPt | |in QM Internal external Customer |to 2nd , 3rd & 4th chapters –summary; | |Cases and Examples with citations of TQM | |Benefits and Costs –TQM|Supplier partnership |General Quality references, Industry Practices | |exemplary Organisations | |Historical Perspectives|Vendor Management |Ch 7 for Costs Chapter 1 for Benefits and Obstacles | | | | |Benefits | | | | | |Costs | | | | | |Inspection Era | | | | | |QC Era to Q A Era | | | | | |Modern Dimensions | | | | |Quality System Awards &|System Concepts |Total Quality Management: Dale Besterfield –expanded|3 |Lecture /Discussion –PPt | |Guidelines |Quality systems |to 7th chapter Pages 203-218; | |Cases and Examples with citations of TQM | |MBNQA- ISO – EFQM |QMSISO 9000-14000-EMS |10th Chapter Summary | |exemplary Organisations | | |Malcolm Balridge-Criteria |EFQM-Downloads | | | | |EFQM Model |General Quality references, Industry Practices | | | | |ISO Audit | | | | UNIT II: TOOLS OF TQM TOPIC |CONTENT |BOOK CHAPTER & PAGE NUMBERS |NO OF HOURS |TEACHING METHODOLOGIES/AIDS | |Measurem ent Tools |Check Sheets |Implementing Quality: Ron Basu Chapter 5 pages-64-73 |2 |Lecture /Discussion –PPt | | |Histograms |All are covered against Purpose, When to Use, How to | |Cases and Examples | | |Run Charts |Use, Basic Steps-Final thoughts- Pitfalls if any | |PracticalIndustry examples are also taken for| | |Scatter Diagrams | | |class room demo/display | | |Cause & Effect Diagram | | | | |Measurement Tools |Pareto Analysis |Implementing Quality: Ron Basu Chapter 5 pages-76-84 |1 |Lecture /Discussion –PPt | |continued |Process Capability Measurement. | |Cases and Examples | | | | | | | |Analytical Tools |Process Mapping |Implementing Quality: Ron Basu Chapter 6- pages-88-103|2 |Lecture /Discussion –PPt | | |Regression Analysis | | |Cases and Examples | | |RU/CS Analysis Five Whys | | | | |OEE | | | | |Improvement Tools |Kaizen |100 Methods for TQM :Gopal Kanji and Asher |2 |Lecture /Discussion –PPt | | |JIT- Quality Circles |various-respective pag es for the listed method | |Cases and Examples | | |Force Field Analysis | | |Student presentation | | |Five ‘y†s | | | | |Control Tools |Gantt Chart |Implementing Quality: Ron Basu Chapter 8- |2 |Lecture /Discussion –PPt | | |Network Diagram |pages-136-141 | |Cases and Examples | | |Radar Chart; PDCA | | | | | |Milestone Tracker | | | | | |Earned value management | | | | UNIT III: TECHNIQUES OF TQM |TOPIC |CONTENT |BOOK CHAPTER & PAGE NUMBERS |NO OF HOURS |TEACHING METHODOLOGIES/AIDS | |QuantitativeTechniques|Failure Mode Effect Analysis |Implementing Quality: Ron Basu Chapter 9- |1 |Lecture /Discussion –PPt | | |Definition; probability of failure estimation; |pages-148-151 | |Cases and Examples | | |Reliability Index; |TQM Besterfield Ch 14 summary | |All are covered against Purpose, When to Use,| | |Formula –example | | |How to Use, Basic Steps-Final thoughts- | | | | | |Pitfalls if any | |Quantitative Techniques|Statistical Process Control |Imp lementing Quality: Ron Basu Chapter 9- |1 |Lecture /Discussion –PPt | | |SPC Category, Mean, Standard Deviation, |pages-152-156 | |Cases and Examples | | |USL;LSL-Controls | | | | |Quantitative Techniques|Quality Function Deployment -QFD |Implementing Quality: Ron Basu Chapter 9- |1 |Lecture /Discussion –PPt | | |Capturing Customer Expectations; House of Quality |pages-157-162 | |Cases and Examples | | |Matrix |TQM Besterfield- Ch 12 – summary | | | |Quantitative Techniques|Design of Experiments |Implementing Quality: Ron Basu Chapter 9- |1 |Lecture /Discussion –PPt | | |DOE – Interrogating the Process, Fisher and Taguchi |pages-162-168 | |Cases and Examples | | approach |TQM Besterfield –Ch 19 | | | |Quantitative Techniques|Monte Carlo Technique |Implementing Quality: Ron Basu Chapter 9- |1 |Lecture /Discussion –PPt | | |MCT – Random Walk |pages-179-185 | |Cases and Examples | | |Random Number Generation | | | | |Qualitative T echniques |Benchmarking |Implementing Quality: Ron Basu Chapter 10- |1 |Lecture /Discussion –PPt | | |Internal, competitive, Functional, setting standards- |pages-179-185 | |Cases and Examples | | |world class |TQM-Besterfield-Ch 8 | | | |Qualitative Techniques |Balanced Score Card |Implementing Quality: Ron Basu Chapter 10- |1 |Lecture /Discussion –PPt | | |Kaplan Norton model |pages-190-196 | |Cases and Examples | | |Framework-strategic Objectives to KPI | | | | |Qualitative Techniques |Sales & Operations Planning |Implementing Quality: Ron Basu Chapter 10- |1 |Lecture /Discussion –PPt | | |MRP II concepts Master Prod schedule |pages-203-207 | |Cases and Examples | |Qualitative Techniques |Kanban and Activity Based Costing |Implementing Quality: Ron Basu Chapter 10- |1 |Lecture /Discussion –PPt | | | pages-203-207 | |Cases and Examples | |Taguchi’s Methods |Quality Loss Function |Total Quality Management: Dale Besterfield – Chapter|2 |Lect ure /Discussion –PPt | | |Orthogonal Arrays |20 page 573- 629 | |Cases and Examples | | |Signal to Noise Ratio | | | | | |Nominal, Target, smaller Larger the Best, | | | | | |Parameter Design, Tolerance Design | | | | | | | | | | UNIT IV: SIX SIGMA TOPIC |CONTENT |BOOK CHAPTER & PAGE NUMBERS |NO OF HOURS |TEACHING METHODOLOGIES/AIDS | |The Concept of Six Sigma |Six Sigma statistical Significance |Greg Brue: Six Sigma for Managers |1 |Lecture /Discussion –PPt | | |Focussed methodology | | |Cases and Examples | |Objectives of Six Sigma; |Defect Free; Lean SS |Greg Brue: Six Sigma for Managers |2 |Lecture /Discussion –PPt | |framework of Six Sigma |Across all Functions | | |Cases and Examples | |Performance Based | | | | |Six Sigma Organisation |Model of Organisation |Greg Brue: Six Sigma for Managers |2 |Lecture /Discussion –PPt | |Roles & Responsibilities |Role Clarity- types | | |Cases and Examples | |Cost/Benefits |Cost, Benefits Optimisation | | | | | | Effective Methodology | | | | |Six Sigma Problem Solving |Methodology |Greg Brue: Six Sigma for Managers |1 |Lecture /Discussion –PPt | |Approach |Example Problems | | |Cases and Examples | | |Cases | | | | |DMAIC Model |Define |Implementing Quality: Ron Basu Chapter 9- |1 |Lecture /Discussion –PPt | |Six Sigma Metrics |Measure; analyse |pages-168-173 | |Cases and Examples | | |Improve, Control | | | | |Cost of Poor Quality(COPC)|Costs |Greg Brue: Six Sigma for Managers |1 |Lecture /Discussion –PPt | | |Preventive | | |Cases and Examples | | |Maintenance | | | | |DPMO-first pass yield |3. 4 DPMO |Greg Brue: Six Sigma for Managers |1 |Lecture /Discussion –PPt | | |Interpretations | | |Cases and Examples | UNIT V: TQM IN SERVICE SECTORS TOPIC |CONTENT |BOOK CHAPTER & PAGE NUMBERS |NO OF HOURS |TEACHING METHODOLOGIES/AIDS | |Implementation of TQM in |Service Quality measure |TQM in the Service Sector |2 |Lecture /Discussion –PPt | |service Organisati ons |Proposal |R P Mohanty – Chapter VII Pages- 246-268 | |Cases and Examples | | |Proposed System | | | | | |Checklist | | | | |Framework for improving |Gronross; servQual model, Moores model, Service |TQM in the Service Sector |1 |Lecture /Discussion –PPt | |Service Quality |Journey model, PCP quality Model etc |R P Mohanty – Chapter III Pages- 63-84-Summary | |Cases and Examples | |Model to Measure Service |Parameters |TQM in the Service Sector |2 |Lecture /Discussion –PPt | |Quality |Analogy |R P Mohanty – Chapter VI Pages- 205-214-Summary | |Cases and Examples | | measurement | | | | |TQM in Health Care Services|Case Study |TQM in the Service Sector |1 |Lecture /Discussion –PPt | | |Model construction |R P Mohanty – Chapter IX Pages- 340-369-Summary | |Cases and Examples | |TQM in Hotels |Case study |TQM in the Service Sector |1 |Lecture /Discussion –PPt | | |Model Construction |R P Mohanty – Chapter VI Pages- 2 15-233-Summary | |Cases and Examples | |TQM in Financial Services |Banks |TQM in the Service Sector |3 |Lecture /Discussion –PPt | | |Investment company |R P Mohanty – Chapter X Pages- 371-400-Summary | |Cases and Examples | | |Mutual Funds | | | | |QP Discussion |Discussion | |1 | | |TOTAL HOURS FOR COMPLETION OF SYLLABUS 12+9+11+9+12 |53 | | †¢ Assignment Questions as part of Internal marks from all the units . †¢ Previous year question paper Discussion in class room †¢ Presentations of students of companies following six sigma quality standards. †¢ Presentation of students on ISO certification and the companies involved in quality analysis and certification. K. SRIVANI DIRECTORPRINCIPAL

Shark Attack Marzano Activity Essay - 691 Words

Shark Attack (Summarizing and Note-taking) Read the story on this website: http://www.sciencecases.org/shark/shark.asp Answer the following questions: 1. Identify at least five organ systems in this region of the arm that the surgeon would have marked for reattachment. Cardiovascular, Muscular, Skeletal, Nervous, and Integumentary 2. List the names of the specific structures that had to be reattached. The axillary arteries had to be reattached. Bicep and tricep muscle tissues and the humorous bone also had to be reattached. 3. What organ system was most likely not reattached? Explain. The nervous system, severed nerves cannot be reattached the same way; the severed nerves will not be useful again.†¦show more content†¦There would be too much damage to the nervous and muscle system to regain use of the arm fully; the muscle and nervous system would not be able to send messages to the brain in order to control the arm. 12. Assume the role of the surgeons as they explain the procedure to Jim’s parents. Write a one- to two-paragraph explanation about the surgery, paying particular attention to what you would say abou t regaining use of his arm, forearm, and hand. The surgery being performed on your son consists of a few different procedures. First, what we did was to identify the muscles, blood vessels and nerves in both the arm and the stump. Then Dr. Ramos will trim the wound, and insert the supporting plate. This is what is holding your son’s arm in place, and also made reattachment possible. Before we did this, he had to trim the bone, which will make the right arm one inch shorter then the left arm. With the supporting plate in place, we will then be able to reattach everything else. The only bad news is that unfortunately Jim will never regain entire use of his right arm. Although all the vessels and muscles are connected properly the nervous system is too damaged to send messages to the brain. Because of this, recovering movement capabilities will be a slow process. Although with practice and physical therapy, Jim will slowly regain function and strength. 13. Assume the surgery to reconnect blood vessels was successful and blood flow